Terms and Conditions for buying Flight tickets

General Terms and Conditions – Fly Sepehran

Before going into the Terms and Conditions for purchasing airline tickets via the Fly Sepehran website, it is important to understand that the Fly Sepehran website complies with all e-commerce regulations in Iran by having the relevant licenses.

1The flight display time, both on the site and on the ticket, is in local time.
2It is possible to buy plane tickets from the Fly Sepehran website only using Iranian bank cards, and it is not possible to use gift cards or non-Iranian cards.
3To facilitate and speed up the process of buying plane tickets and benefit the customer club, please register on Fly Sepehran’s website.
Approving the process of buying a plane ticket means accepting all the rules and regulations of Fly Sepehran.
The ticket purchased from the Sepehran website is not transferable to another person, and in case of any changes, you must cancel your ticket and book another one.
In case of any mistake in the passenger’s name (name. surname, and full name), we can edit the passenger’s name.
You can do all the Fly Sepehran services, including seat selection, excess baggage fees, pet transportation fees, and booking a wheelchair, online and through the Fly Sepehran website.
It is the passengers’ responsibility to ensure that the information entered on the Sepehran website is correct according to the passport. The passenger will be responsible for any discrepancies in the information on the ticket.
After booking the ticket, keep the tracking number until the end of the trip.
Pregnant ladies whose pregnancy is more than 28 weeks, cardiac-vascular patients, respiratory patients, travelers with epilepsy, diabetic patients, anemia patients, and in general, travelers with any physical condition that has led to the prohibition of air travel, should provide a doctor’s license approved by Fly Sepehran.
If the airport authorities or the flight crew or the representatives of the airline located at the airport or the legal and judicial authorities, due to the possibility of disrupting the safety of the flight and the security of the passengers and the flight crew, decide to prohibit the passenger to fly, or in case that the passenger’s name is in the list of passengers prohibited from flying, or leaving the country, Fly Sepehran can prevent the said passenger’s journey.
Delays of more than two hours and no-show conditions depend on the fare class of your flight, according to the rules of Fly Sepehran. Please read the rules and regulations related to your ticket cancellation and No-Show conditions written in your ticket.
Cancellation of a round-trip ticket will be according to the terms and conditions of Fly Sepehran and depends on your flight fare class. For cancellation terms and conditions, please read the information on your ticket.
The cancellation of your ticket can be accepted from the time of issue until the time of validity that is written on your ticket. Please read the information written on your ticket to know about the terms and conditions of the refund penalty.
If you have an international rounded-trip ticket, and you don’t use the return flight, or you don’t reach the return flight, the refund amount, or non-reimbursement, and the amount of the fine or waiver will depend on your flight fare class. To find out, please read the terms and conditions written on your ticket.
The terms and conditions of buying a ticket for an unaccompanied child will depend on the flight route. For more information, please contact Fly Sepehran customer services at ۰۰۹۸۲۱۴۹۱۱۶ before booking a plane ticket.

Terms and Conditions on Sepehran Domestic Flights

In all Sepehran domestic flights, the passengers must be at the airport 90 minutes (one hour and thirty minutes) before the flight time.
To get a boarding pass, it is necessary to present your passport.
Fly Sepehran’s allowed baggage on all domestic flights is up to 20 kg for delivery, and up to 6 kg for carry-on. The excess baggage includes payment of the excess baggage fee.

Terms and Conditions on Sepehran International Flights

In order to get a boarding pass, it is necessary to carry a passport along with a receipt for the payment of the Exit Fee (the exit fee or transfer fee should be paid by the Iranian when leaving Iran for a foreign destination).
Fly Sepehran International flights allowed baggage varies between 25 and 30 kg depending on the length of the route. Also, passengers of Sepehran international flights can carry up to 6 kg of carry-on luggage. To know about the exact amount of baggage allowance on your flight, please pay attention to the baggage allowance terms and conditions when booking a ticket, or read the information written on your ticket.
When buying an International ticket, the passport must be valid for at least 6 months. Otherwise, the passenger is responsible for not being allowed to leave the country at the airport.
When buying an international flight ticket, the name, surname, date of birth, passport number, and expiration date of the passport must be completely in accordance with the passport. Otherwise, the passenger will be responsible for not matching the passenger’s information with the passport information.
It is mandatory to carry a passport for authentication on international flights to issue a boarding pass.
According to the laws and regulations of the origin and destination countries, the passenger is obliged to comply with the legal requirements of air travel, including the validity of the passport, having a visa, and other travel permits.
In case of a pandemic like Covid-19, the passenger is required to adhere to the rules and regulations of the origin and destination countries and provide immunization (vaccination) certificates that have been approved by the origin and destination countries.
The passenger needs a passport, a residence card, or a type D visa from the destination country to buy a one-way international ticket.
In case your visa has a time limit, please consider your visa time limitation, and the validity date of your visa to buy a round-trip ticket.
In international routes, if you bought your departure flight ticket from Fly Sepehran and your return ticket from another airline, it is mandatory to present both tickets to the Check-In Counter at the airport.
When booking a ticket for non-Iranian passengers, it is mandatory to register the passport number in accordance with the passport, respecting the numbers and letters in a complete and correct manner.
International one-way tickets will be issued only for non-Iranian passengers and Iranians who have residence or passports in the destination country.

Terms and Conditions of allowed baggage

The allowed baggage of a plane includes the baggage that you hand over to the Check-In Counter when issuing the boarding pass, as well as the carry-on luggage (including backpacks, laptops, bags, and small suitcases).
The amount of allowed baggage is different on domestic and international flights; In general, on all Fly Sepehran domestic flights, the amount of allowed baggage includes 20 kg + 6 kg carry-on luggage.
On Fly Sepehran’s international flights, the amount of allowed baggage that you can deliver to the Check-In Counter varies between 25 and 30 kg. However, your carry-on luggage is the same 6 kg.
The extra baggage fees for each kilogram of excess baggage will depend on the length of the flight route. Also, the destination of the flight, whether it is domestic or international, affects the cost of excess baggage.
Fortunately, at Fly Sepehran, you can register your excess baggage and pay for that, both online and in person (before the flight).
For more information and to read the Excess Baggage Guide, please refer to the “Excess Baggage” page.

Prohibited and Restricted Items

Paying attention to the list of “Prohibited and Restricted Items” is one of the most crucial terms and conditions for purchasing airline tickets and traveling by air. To make your trip enjoyable and hassle-free, we advise you to review the list of goods that are not permitted on the aircraft before takeoff and to stay away from bringing any of them.

The safety of the passengers themselves is the justification for barring specific items from travel. The following list of things is not allowed in carry-on luggage and in the baggage.

All kinds of explosive, incendiary, and flammable materials such as firecrackers, gunpowder, and dynamite.
Any type of capsule and chemical sprays, such as tear gas and anesthetics, that are used for self-defense.
Types of acidic substances such as vinegar and all kinds of acid.
Cutting tools such as knives, razors, and glasses.
Chlorine
Car airbag
Any magnet devices
Any type of hunting, military, and shotgun weapons and all types of firearms.

Prohibited items for carry-on luggage

You cannot take the following goods in your carry-on luggage:

All kinds of winning objects such as knives, glasses, scissors, nail clippers, carpet cutters, bottles, boxing gloves, and similar items.
Tools such as screwdrivers, wrenches, hammers, wires, ropes, etc.
Perfume and sprays.
Liquid medicines such as cough syrup.
Shampoo and conditioner.
Toothpaste and soap.
Sports equipment such as billiard cue sticks, ski poles, golf clubs, etc.
Cosmetics such as tweezers and eyelash curlers.
Knitting and crochet needle.

Bringing electronic equipment on a flight

Electronics like laptops, tablets, and cell phones are allowed in both baggage and carry-on luggage. You should definitely bring these goods into the cabin with you. Remember to remove your phone, tablet, and laptop from your bag before entering the gate.

Ticket cancellation terms and conditions

If you purchased your ticket from Fly Sepehran, Fly Sepehran is responsible for canceling, or postponing the flight in accordance with Civil Aviation Organization standards.
According to civil aviation regulations, there is a penalty for any sort of passenger cancellation of a ticket. The amount of the ticket cancellation fee is determined by the flight route (domestic or international) and the time of the cancellation notice if you purchased your ticket through the Fly Sepehran website. Following the submission of the cancellation request, the penalty fee is subtracted from the ticket price, and the remaining funds are transferred to the registered account number. Refund times range from 24 to 72 hours and are governed by Iranian interbank rules.
There is no cancellation fee for flights canceled by Fly Sepehran or delayed by more than two hours.
For the purpose of any follow-up and fee-free refund in the event of a flight cancellation or delay of more than two hours, the passenger is required to provide the ticket or receipt stamped by the station of origin.
According to the rate class and the period of cancellation, Fly Sepehran’s domestic cancellation penalties typically range from 30, 50, 70, and 85% of the total ticket price.
According to the rate class and the time of cancellation, the standard cancellation fee for international flights on Fly Sepehran is 40, 60, 80, or 90% of the entire cost of the ticket.
The guidelines for refunding tickets on Fly Sepehran vary according to fare class, cancellation date, and ticket type (adult, child, or infant). Please read the regulations in your ticket to learn the policies and procedures for changing or canceling your flight.
The refund or change of the time and date of the return flight will depend on the fare class and your flight in the event that the rounded-trip flight is from two different airlines, if the departure flight is canceled, or if the passenger withdraws from the departure flight due to a delay of more than two hours in Fly Sepehran flights. Please review the ticket-included cancellation policy for further details.
If both airlines are parties to the multilateral agreement, the refund of the ticket will be made without incurring any fees if the passenger misses the first or second domestic flight as a result of the delay or cancellation of the first or second domestic flight. Some airlines, like Zagros Airlines and Air Tour Airlines, aren’t included in the multilateral agreement.
In case of cancellation of the ticket by the passenger, the refund of the ticket will include the payment of the fine according to the penalty table. Please note that the canceling time will be calculated based on the time registered on Sepehran website.
If the bank card of the passenger has expired, or for any reason, it is not possible to transfer the money to that card number, the refundable amount will be paid only to the account number of one of the passengers related to that reservation.